Privacy Notice
CNI Security Solutions Limited
Last updated: 10 April 2025
1. Contact Details
If you have any questions about this notice or how we handle your personal information, you can contact us at:
Email: support@cnisecurity.co.uk
2. The Personal Data We Collect
We may collect and use the following types of personal information depending on how you interact with us:
Purpose
Personal Data Collected
To provide and improve our services
Name
Contact details
Feedback (compliments or complaints)
To operate client/customer accounts
Name
Contact details
For marketing and communications
Name
Contact details
Marketing preferences
To handle queries, complaints, or claims
Name
Contact details
Purchase or service history
3. How We Collect Personal Information
We collect personal information directly from you, including when you:
- Use our website (e.g., via the contact form)
- Communicate with us by phone, email, or in writing
- Submit feedback, queries, or complaints
4. Lawful Bases for Processing
Under UK GDPR, we must have a lawful basis for processing your personal information. The lawful bases we rely on include:
Activity
Lawful Basis
Service delivery and improvement
Consent
Client or customer account management
Consent, Contract
Marketing and communications
Consent
Handling complaints or claims
Legitimate interests to improve cyber hygiene and addressing queries efficiently.
(to resolve issues effectively)
5. Your Data Protection Rights
Under UK data protection law, you have a number of rights regarding your personal information. At CNI Security Solutions Limited, we’re committed to responding to all rights requests within 48 hours of receipt.
Right of Access
You can request a copy of the personal data we hold about you.
How to request: Email us at support@cnisecurity.co.uk with the subject line: 'Data Access Request' and include your full name and contact details for identity verification.
Right to Rectification
You can request any correct or complete inaccurate or incomplete information.
How to request: Send an email with the subject line: 'Data Correction Request' and detail what needs updating.
Right to Erasure/deletion
You can request that we delete your personal data when it's no longer needed or if you withdraw your consent.
How to request: Email with the subject line: 'Delete My Data' and confirm the reason for the request. Once we have received your request we would delete your details from all the storage devices including our backup devices.
Right to Restrict Processing
You can request us to temporarily/ permanently limit usage of your personal data like how we use your data in specific circumstances.
How to request: Contact us with the subject line: 'Restrict Data Use' and include the reason.
Right to Object
You can raise objections to certain types of data processing.
How to request: Email with the subject line: 'Object to Processing' and specify the type of processing.
Right to Data Portability
You can request that we transfer your data to you or another organisation.
How to request: Email with the subject line: 'Data Portability Request' and provide the destination details.
Right to Withdraw Consent
You can withdraw your consent at any time if we are processing your data based on consent.
How to request: Email with the subject line: 'Withdraw Consent' and specify which consent you’re withdrawing.
We will acknowledge your request within 48 hours and aim to resolve it as quickly as possible. For complex requests, we may need additional time, but we will keep you informed throughout the process.
6. How Long We Keep Your Personal Information
We retain your personal information for 2 years. After this period, it is securely and permanently deleted from our systems.
7. How to Complain
If you have concerns about how we handle your personal data, please contact us first using the details in Section 1.
If you remain unsatisfied, you have the right to lodge a complaint with the UK’s data protection authority:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
